Return & Refund Policy - ShopMerchBooth

At ShopMerchBooth, your satisfaction is our top priority. We’re fans too — and we know how important it is to receive exactly what you ordered, in perfect condition. That’s why we offer a clear and fair Return & Refund Policy to support you if anything goes wrong.

🔄 Returns & Exchanges

We gladly accept returns and exchanges on eligible items within 14 days of delivery. To be eligible:

Item must be unused, unwashed, and in the same condition as received
Item must be in the original packaging (if applicable)
Must provide proof of purchase (order number or receipt)

Non-returnable items include:

Items marked “Final Sale” or “Clearance”
Custom-made or personalized merchandise
Digital downloads (if applicable)
Gift cards

💸 Refunds

Once your return is received and inspected, we’ll notify you via email whether your refund is approved. If approved:

Refunds will be processed back to your original payment method within 5–10 business days
Shipping costs are non-refundable unless the return is due to our error (e.g. wrong item, defect)

If you haven’t received a refund after 10 business days, please:

Double-check your bank or PayPal account
Contact your bank or credit card company (processing may take time)
Contact us directly at [email protected]

📦 Return Shipping

You will be responsible for covering the return shipping cost unless:

The item is damaged, defective, or incorrect due to our mistake

We recommend using a trackable shipping method and keeping your proof of postage. We are not responsible for lost returns.

🛠️ Damaged, Defective, or Wrong Items

Received something broken or not what you ordered? We’re truly sorry!

Please email us within 7 days of delivery at [email protected] with:

Your order number
Clear photos of the item and packaging
A short description of the issue

We’ll respond within 24–48 hours to resolve the situation — by replacing the item, issuing a refund, or offering store credit.

⏳ Late or Missing Orders

If your package is delayed or hasn’t arrived, please:

Check your tracking number (sent via email upon shipment)
Allow extra time for customs clearance if international
Contact our support if the tracking hasn’t updated in 7+ business days

We’ll help investigate and, if necessary, arrange a replacement or refund.

🧾 Contact Us

Have a question about your return? Don’t worry — we’re here to help!

ShopMerchBooth Support Team
📧 Email: [email protected]
📞 Phone: 224-564-1822
📍 Address: 3884 Deer Park Dr, Helena, MT 59602, United States

⚖️ Legal Disclaimer

By placing an order with ShopMerchBooth, you agree to our Return & Refund Policy terms. This policy is subject to change without notice to ensure best customer experience and legal compliance.